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List of programmes



Medium: In-house only Location:
In-house - By Arrangement
Costs: On application Dates:
By Arrangement


In our results orientated business environment, it is increasingly important that organisations achieve their planned outputs in all areas.

Not only are financial results important, each organisation must also deliver in terms of service and quality to meet user requirements.

The responsibility for achieving these outcomes rests firmly with management who must ensure that performance is managed, results are monitored and corrective action is taken where necessary to ensure the desired outcomes are achieved.


The objective of this two day workshop is to assist managers and team leaders in conducting performance appraisals and in managing the day to day performance of staff so that the requirements of their jobs and ultimately the organisation's goals are met.


Content of the workshop is as follows :

Role of the Manager

  • Role of the manager/leader in managing performance
  • Skills required of managers/team leaders
  • Identifying strengths and weaknesses

Goal Setting and Objectives

  • Goal setting and objectives for performance management
  • Setting SMART objectives
  • Setting goals and objectives with staff

Appraisals and Performance Management

  • Planning a performance review
  • Agreeing performance standards and objectives
  • Conducting performance appraisals
  • Monitoring performance
  • Giving feedback
  • Handling difficult issues and negative reactions
  • Developing action plans.

Staff Training and Development

  • Delegation and coaching skills
  • Motivation and leadership
  • Developing training plans.


On completion of the programme, managers and team leaders will be better equipped to manage the performance of their staff, set achievable objectives and develop specific action plans with staff for achieving results. They will also be able to coach and develop staff effectively.  


  • To contact us about a customised in-house programme for presentation on the site of your choice click here
  • For details of our public programmes click here


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Director Bill Butler B.Com, C.A, Dip. Soc. Sci. (Psycholo.) Phone : 021 506 701