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List of programmes



Medium: In-house only Location:
In-house - By Arrangement
Costs: On application Dates:
By Arrangement


The objective of this one day programme is to assist managers, team leaders and staff in developing the requisite skills for determining business goals and setting clear and specific objectives for their achievement.

The focus is on distinguishing between what is achievable in the short term and outcomes, which if broken down into manageable components, can be achieved over a longer period.

The workshop is linked directly to performance management and staff appraisals.


Topics covered in the workshop include the following:

Goal Setting and Objectives

  • Dreams, goals and objectives
  • Vision and mission statements
  • Long, medium and short term outcomes
  • Job descriptions and their relationship to objectives and performance criteria
  • Determining objectives in key result areas
  • Setting SMART objectives for performance
  • The matrix approach for "nebulous" objectives such as quality service, teamwork and attitude.
  • Linking objectives to business plans
  • Motivation and leadership for goal achievement
  • Developing and agreeing action plans.

Review Process

  • Reviewing performance against objectives
  • Establishing and use of measurement methods
  • Monitoring results.

Negotiation Skills

  • Negotiating with management and staff on goals, objectives and measurement of results.


On completion of the workshop, participants will be able to:

  • Distinguish between long, medium and short term outcomes
  • Set clear goals related to a longer term desired outcome
  • Set objectives directly linked to specified goals and outcomes
  • Set objectives for the more nebulous areas where outcomes are desired, such as change in attitude, improved service and teamwork
  • Manage both their own and staff performance more effectively
  • Negotiate solutions related to goals, objectives and measurement methods
  • Set and agree action plans for goal achievement.


  • To contact us about a customised in-house programme for presentation on the site of your choice click here
  • For details of our public programmes click here



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Director Bill Butler B.Com, C.A, Dip. Soc. Sci. (Psycholo.) Phone : 021 506 701