List of programmes

 

SUPPORT ROLE SKILLS : WINNING WAYS WITH WORK AND PEOPLE

Medium: Public and In-house   Location:
Public Course - Wellington
 
In-house - By Arrangement

Costs: Public Course - $750+GST   Dates:
Public - 4 April
27 June
12 October
  In-house - On application  
In-house - By Arrangement


INTRODUCTION

Support staff perform a vital role in any organisation. How they handle day-to-day pressures and responsibilities is of prime importance to the organisation's successful operation and to their own job satisfaction. Equally important is how they relate to the people to whom or for whom they are responsible.

To discharge their responsibilities effectively, support staff must be able to not only express themselves and communicate well but also deal with a variety of situations and people with different backgrounds and needs. They must be professional, responsible and able to handle the competing demands on their time.

OBJECTIVE

The aim of this one-day workshop is to assist participants in developing all the key skills to handle both themselves and others more effectively as well as to better handle all the day-to-day pressures, problems and responsibilities associated with their jobs.

CONTENT

Adding Value in the Support Role

  • Key attributes and behaviours for personal success
  • Enhancing personal confidence
  • Breaking the barriers.

Winning Ways With People

  • How to communicate effectively and assertively
  • Understanding and handling different personality types
  • Handling "difficult people", negative feedback and criticism
  • How to negotiate solutions
  • How to say "no" without being unhelpful.

Winning Ways With Work

  • Managing competing requests and a heavy workload
  • Tips on time management, personal organisation and planning
  • Career planning and future development issues.

METHOD

The programme is conducted on an interactive basis, using examples and situations drawn from the workplace of participants. The weighting given to the various topics is determined by participants, according to their specific needs.

 

  • For details of our public course dates click here
  • To book on to a public course click here
  • To contact us about a customised in-house programme for presentation on the site of your choice click here