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List of programmes



Medium: Public and In-house   Location:
Public Course - Wellington
In-house - By Arrangement

Costs: Public Course -
$845 plus GST
1 August
28 October
  In-house - On application  
In-house - By Arrangement


To discharge their responsibilities effectively, EAs and Business Support Staff must be proficient in many areas. They must be technically competent, well organised and professional. They must also be willing to develop new skills to extend the range of services and support they are able to provide.

While first class oral communication skills are essential, the ability to communicate effectively, both orally and in writing can add a dimension to our role which enhances not only the range and quality of service provided but also personal job satisfaction and career prospects.


The objective of this one day workshop is to assist EAs and Business Support Staff in developing all the key skills for effective business writing, with particular emphasis being given to business letters, minutes and other internal written communications, including electronic messages.


Topics covered in the workshop include the following:

Writing it Right

  • The keys to effective written communication
  • Particular requirements of written communication
  • Crystal clear objectives and a reader focus
  • Keeping it simple, keeping it focused
  • Grammar, punctuation and spelling.

Business letters and internal memos

  • Writing for the reader
  • Structure, tone and style
  • Short words, short sentences, short paragraphs
  • Choosing your words
  • Composition - sentences, paragraphs, punctuation
  • Length, grammar and jargon
  • Avoiding clichès and hackneyed phrases
  • Using persuasive language.

Writing Minutes and Reports

  • Preparation and recording discussion
  • Planning, structure and layout
  • Editing techniques.


This is a hands-on programme in which participants will work on practical exercises related to their own work environment and job needs.


  • For details of our public course dates click here
  • To book on to a public course click here
  • To contact us about a customised in-house programme for presentation on the site of your choice click here


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Director Bill Butler B.Com, C.A, Dip. Soc. Sci. (Psycholo.) Phone : 021 506 701