MANAGING
CONFLICT AND PERSONALITY DIFFERENCES
Medium: |
In-house |
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Location: |
In-house - By Arrangement |
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Costs: |
On application |
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Dates: |
In-house - By Arrangement |
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DESCRIPTION
We all live in different worlds of experience. Between those
worlds
are differences of opinions, habits and sensitivities. It is inevitable
that there will be times when these differences will lead to conflict
in the business environment. Although often disruptive, if managed
effectively, such conflict need not be destructive.
A
single act of assertion is rarely enough to resolve a conflict.
There are, after all, few one shot wars! Managing conflict
and personality differences successfully usually requires a more
thoughtful and sustained effort.
OBJECTIVE
The objective of this two day workshop is to assist
managers, team leaders and staff in developing all the key skills
to assist them in managing conflict and personality differences
more effectively. Tailored to the specific needs of participants,
the programme looks at both prevention and control and is suitable
for those wishing to manage conflict better, either amongst staff
or at a personal level.
CONTENT
Topics
covered in the programme include:
Introduction
- Conflict
and personality differences - an overview
- Causes
and benefits of conflict
- Understanding
"perceived" and "real" differences
- Different
ways of handling conflict and personality differences
Managing conflict and personality differences at a personal level
- Assessing
your own style of behaving and its impact
- Personal
discipline and control
- The
point of choice - fight or not to fight
- Guidelines
for controlling issues in relationships
- Interpersonal
skills for positive outcomes
- Choosing the right behaviour.
Managing conflict and differences at a group level
- Psychology
of groups
- Leadership
styles
- Group
climate, impact of policies and procedures.
- To contact us about a customised in-house programme for presentation on the site of your choice click here
- For details of our public programmes click here
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