MANAGING YOUR CONTRACTORS
- By Arrangement
In today’s business environment, use of contractors is an important means of resourcing to enable us to achieve desired business outcomes on time, within budget and to the desired standard. However, while this approach can deliver significant benefits in terms of cost, efficiency and flexibility, unless managed effectively, many of those benefits can be lost through lack of clarity around expectations, service agreements and a disciplined approach to contactor performance management.
The aim of this one-day workshop is to assist managers, project managers and team leaders in developing and/or updating all the key skills for effective contactor management, with a particular focus on managing contractor performance while at the same time maintaining positive working relationships and resolving differences constructively.
topics covered in this workshop include:
- Key Components for Successful Contract Management
Key habits and behaviours for effective contractor management
Adopting a project management approach to managing contractors and their performance
Ensuring clarity around expectations.
- Managing Performance : Managing Relationships
Recognising and working with different personalities and social
styles of behaviour
Getting our message across effectively – words and actions
Raising difficult and sensitive issues
Giving feedback constructively
Questioning and fact finding skills
Handling deflecting tactics, power plays and escalation
Handing opposition, resistance and objections constructively
Managing shortfalls on performance
- Contract Management Best Practice
Incentives and bonuses
Optimal durations for contract management type contracts
Managing contract variations
Getting contractors to go the extra mile
Achieving proactivity by our contractors
Managing conflicts of interest.
On completion of the workshop, participants will have developed a range of skills and techniques to assist them in effectively managing contractors while at the same time preserving and maintaining positive working relationships necessary to ensure that the potential benefits of using contractors are delivered into the organisation.
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