SETTING AND OBJECTIVES WORKSHOP
- By Arrangement
The objective of this one day programme is to assist managers, team leaders and staff in developing the requisite skills for determining business goals and setting clear and specific objectives for their achievement.
The focus is on distinguishing between what is achievable
in the short term and outcomes, which if broken down into manageable
components, can be achieved over a longer period.
The workshop is linked directly to performance management
and staff appraisals.
Topics covered in the workshop include the following:
Setting and Objectives
goals and objectives
and mission statements
medium and short term outcomes
descriptions and their relationship to objectives and performance
objectives in key result areas
SMART objectives for performance
matrix approach for "nebulous" objectives such as quality
service, teamwork and attitude.
objectives to business plans
and leadership for goal achievement
and agreeing action plans.
- Reviewing performance against objectives
and use of measurement methods
- Negotiating with management and staff on goals, objectives and
measurement of results.
On completion of the workshop, participants will be able
Distinguish between long, medium and short term outcomes
clear goals related to a longer term desired outcome
objectives directly linked to specified goals and outcomes
objectives for the more nebulous areas where outcomes are desired,
such as change in attitude, improved service and teamwork
both their own and staff performance more effectively
solutions related to goals, objectives and measurement methods
- Set and agree action plans for goal achievement.
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